Our Generation Magazine Frequently Asked Questions
National Seniors is committed to addressing any concerns you may have during Our Generation’s transition to digital.
National Seniors is committed to providing addressing any concerns you may have during Our Generation’s transition to digital. Your feedback and engagement are invaluable to us, and we are grateful for the opportunity to continue advocating on your behalf.
We would like to reassure you that Our Generation magazine will continue to be produced. The only difference to the magazine is the transition to a digital only format.
If you would like to leave us some feedback, complete the form below.
Why is the magazine transitioning to digital?
As a not-for-profit organisation and registered charity that focuses on advocacy, National Seniors Australia is impacted by rising costs, including Australia Post’s rising postage cost, which impacts our magazine distribution.
When is the magazine transitioning to digital?
Our Generation magazine is transitioning to digital only as of September at the release of our Spring 2023 edition.
What are the benefits of going digital?
Access to the most up-to-date information and resources at your fingertips.
Allow us to deliver content more efficiently, with greater flexibility and interaction.
We will continue to cover a wide range of topics, including timely advocacy updates, expert insights, member stories, and valuable resources to support our advocacy work.
Should I expect the same look magazine?
Yes, you will receive the same high-quality magazine layout. Our Generation magazine has always been available in a digital format, log into the website to read inspiring stories, discover our latest advocacy and research, explore must-see destinations, and access key health, lifestyle, and finance information and tips.
If you need assistance logging to the website, please call our friendly Membership team on 1300 76 50 50 or email general@nationalseniors.com.au
How do I download or print the magazine?
Please click on the link below and refer to the instructions on how to print the digital magazine.
I’m not online, how can I access the digital magazine?
We recommend asking family members, friends or neighbours to help you log into the website with your membership number and password. Once you are logged into the website, you can download or print Our Generation magazine.
I have forgotten my membership number or password; how can I retrieve this information?
Your membership number is located on your membership card, under your name.
You can reset your password, on the login page of the website by following the prompts.
If you need assistance logging to the website or recovering your password, please call our friendly Membership team on 1300 76 50 50 or email general@nationalseniors.com.au
Do you still support print publications for Australians aged 50+?
Yes, we do and will continue to do so.
The government and essential services should be inclusive of Australians aged 50+. Companies that report excessive profits should also consider print accessibility as part of their communications. As a not-for-profit, we need to be financially stable to continue our important advocacy work. Our core focus is to be an ongoing voice representing all issues that affect Australians aged 50+.
Our friendly membership team is here to support you and any members without an email address. Please call our friendly Membership team on 1300 76 50 50 or email general@nationalseniors.com.au
What membership benefit are available to me?
You can access great value discounts and benefits available to you with your National Seniors membership, including:
• A yearly subscription to Our Generation digital magazine.
• 50+ discounts from Australia’s leading retailers. We have listened to our members, and we are working on significant improvements to our discounts program which will be rolled out in the coming months. More details will be available once the program has launched.
• Access to your local community branch where you can enjoy social outings, events, guest speakers and more.
• Access our Financial Information Consultant.
• Enter member-only competitions to win prizes, including books, movie tickets, DVDs, CDs and more.
• The latest Advocacy and Research initiatives through our newsletters and magazine.
What is your refund policy?
Membership benefits change often as we work hard to bring you up-to-date discount offers and benefits. Therefore, we do not offer refunds when membership benefits change, as you’re still able to access great value discounts and benefits, including:
• A yearly subscription to Our Generation digital magazine.
• 50+ discounts from Australia’s leading retailers. We have listened to our members, and we are working on significant improvements to our discounts program which will be rolled out in the coming months. More details will be available once the program has launched.
• Access to your local community branch where you can enjoy social outings, events, guest speakers and more.
• Access our Financial Information Consultant.
• Enter member-only competitions to win prizes, including books, movie tickets, DVDs, CDs and more.
• The latest Advocacy and Research initiatives through our newsletters and magazine.
However, if you have purchased a membership within the last 10 days, we can refund you as per our Terms & Conditions. Please call our friendly Membership team on 1300 76 50 50 or email general@nationalseniors.com.au
Call our friendly Membership team on 1300 76 50 50
(Monday to Friday 8:30am to 5:00pm AEST)
Discounts
Save with over 50 discounts on travel, groceries, fuel, accommodation, fitness, health care, motor services, books, theme parks, appliances, cinemas, gift cards and more!
Our Generation digital magazine
Members receive a yearly subscription to Our Generation digital magazine!
Branches
Get involved in discussing community issues, enjoy social events, day-trips, guest speakers and meet like-minded members.
Financial Information Consultant
Receive independent information on retirement options, Centrelink benefits, aged care, superannuation, estate planning, investment choices and more.
National Seniors Money Hub
News and resources to help with retirement planning, boosting your retirement income and funding aged care.
Competitions
Enter and win newly released books, DVDs, CDs, and movie and event tickets with access to exclusive member-only competitions.
National Seniors Travel
National Seniors members have exclusive access to special pricing on curated holiday packages with National Seniors Travel.
Merchandise store
Get access to National Seniors merchandise including polo shirts, caps, visors, lanyards, water bottle and more through our online store.
Calculators
Try our free Concessions, Downsizing and Lifespan calculators.
Our Services
We offer a range of banking, insurance and travel services to our members.
Newsletters
Stay up to date with the latest health, finance, travel and lifestyle topics, as well as the key policy, research and advocacy issues impacting older Australians.
Membership Cancellation and Refund
National Seniors Australia provides a ten (10) day cooling-off period from date of initial payment / purchase of membership. If a refund is requested during this period, we reserve the right to charge a $10 administration fee to cover initial costs including processing, printing, postage etc. National Seniors Australia member cards must be returned for completion of refund.
Memberships are non-transferable. This includes transfer of any remaining payment or membership time period from an individual or joint cancelled membership.
You may cancel your membership at any time. If you choose to cancel your membership outside of the ten (10) day cooling-off period, no refund or extension will be given.
Under special circumstances, a joint membership may be divided. The first caller to request division of the membership will be assigned a single membership and will continue to receive the member magazine and all correspondence for the duration of the remaining membership term. The secondary member will be assigned a single membership for the remainder of the membership term but will not receive the member magazine until after the next renewal.
In the case of two singles combining to a joint membership, the member with the greatest time left until expiry will be deemed the primary member.
We reserve the right to vary membership fees from time to time.
Should the price change during the term of your membership, written advice of your membership renewal will specify the varied amount.
To notify us of changes to your member details, please contact the Membership Department by phone during business hours, fax, email or by mail:
Phone: 1300 76 50 50 (8:30am to 5pm, Monday to Friday). We are based in Brisbane and therefore do not operate under Daylight Saving hours.
Fax: 07 3229 0356
Email: general@nationalseniors.com.au
Postal: National Seniors Australia Ltd, GPO Box 1450, Brisbane Qld 4001
