Roadside Assistance
When you experience car trouble, be prepared and know help is available with National Seniors Roadside Assistance.
Call our friendly roadside assistance team on 1800 020 352
Available 24/7 – 365 days
Support when you need it most
With National Seniors Roadside Assistance know that if your car breaks down, we can assist you in an emergency.
Supported by Allianz Global Assistance, we can help with roadside repairs and towing, emergency fuel, batteries and help with lost or locked keys.
Get a quote online in minutes
Prepare for every trip with Roadside Assistance that meets your needs. Our Roadside Assistance offers the peace of mind of 24 hour nationwide* roadside assistance 365 days a year, to get you back on the road. Our experienced roadside assistance team is only a phone call away and here to help you when you need it most.
With two levels of service available, we provide a professional and reliable assistance network throughout Australia*. Some limits and exclusions apply. Please refer to the full Terms & Conditions. Get a quote online in minutes. Choose your level of Roadside Assistance and get started today.
Roadside Repair and Towing
• On Spot Assistance
• Jump start or replacement of battery Under Warranty
• Small technical expenses up to $20 (incl GST)
• Towing to nearest authorised repairer or tyre outlet up to 100km
• Safe storage of vehicle until repairer opens
• Lack of fuel: Provision of fuel up to 10L or towing to nearest fuel station up to 100km. Maximum of 2 call outs per year
• Taxi to continue journey following the towing of vehicle. One trip up to value of $150 (incl. GST)
• Keys - Locksmith attendance to open vehicle or taxi to obtain spare keys to value of $150 (incl. GST)
Accidents, Fire, Vandalism, Climate Events, theft and related events
• Coordination of services at your cost
Roadside Repair and Towing
• On Spot Assistance
• Jump start or replacement of battery Under Warranty
• Small technical expenses up to $20
• Towing to nearest authorised repairer or tyre outlet up to 100km
• Safe storage of vehicle until repairer opens
• Lack of fuel: Provision of fuel up to 10L or towing to nearest fuel station up to 100km. Maximum of 2 call outs per year
• Taxi to continue journey following the towing of vehicle. One trip up to value of $150 (inc. GST)
• Keys - Locksmith attendance to open vehicle or taxi to obtain spare keys to value of $150 (inc. GST)
Accidents, Fire, Vandalism, Climate Events, theft and related events
Coordination of services at your cost
Replacement Vehicle & Accommodation
• If Vehicle is immobilized more than 100 km away from Home and cannot be repaired the same day: a replacement vehicle up to 5 consecutive days up to $150 (inc. GST) per day and a taxi to reach the rental car agency up to $150 (inc. GST)
• Accommodation: Up to 5 nights, up to $200 (inc. GST) per night, excl. breakfast and a taxi to reach the hotel up to value of $150 (inc. GST) if Vehicle is immobilised more than 100 km away from Home and cannot be repaired on same day.
Continuation of Journey or Return Home
If the Vehicle is Immobilised more than 100 km from the Customer’s Home and cannot be repaired on the same day, We will organise the continuation of Your journey to the final destination or Your return home for You and Your passengers by one of the following means:
• taxi up to $150 (inc. GST); or
• Rental car up to 1 day and $100 per day (inc. GST); or
• train up to $2000 (inc GST); or
• plane in economy class up to $2000 (inc. GST);
Repaired Vehicle delivery or collection
• If the Vehicle is Immobilised more than 100 km from the Customer’s Home and cannot be repaired on the same day, We will deliver the repaired Vehicle from the repair shop to the Customer’s Home, office or temporary place of residence at Your cost after the Vehicle has been repaired.
• If the Vehicle is Immobilised more than 100 km from the Customer’s Home We will organise the collection of the Vehicle by the following means after the Vehicle has been repaired: by taxi up to $150 (inc. GST)
Our work is made possible through the support of generous Australians
National Seniors Australia is a not-for-profit organisation established in 1976.
We rely on people like you to become a member, or use our services to help us advocate for better outcomes for people aged over 50. We tackle issues such as age discrimination, accessible housing, pension poverty, health costs, aged care and improving retirement income.
Members have exclusive access to discounts, a yearly subscription to Our Generation magazine, local community branches, access to our Financial Information Consultant for independent information, tools and resources and more.
For only $49.50, anyone can become a member and it only takes a few minutes to join.
Car Insurance
National Seniors Car Insurance provides coverage for when you need it most.
Caravan and Trailer Insurance
Covers your legal liability for loss or damage to your caravan or trailer.
Travel Insurance
With some cruise cover automatically included, as well as cover for some coronavirus related events - for when things don't go to plan.
*Service area limits, exclusions and terms and conditions apply. For full Terms and Conditions, view here for Basic Plan and here for Mobility Plan.
Roadside Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 Trading as Allianz Global Assistance, under an arrangement with National Seniors Australia Pty Ltd.