Dealing with diversity: Aged care services for new and emerging communities

A diversity focus group was coordinated by National Seniors Research in conjunction with Australian Unity on Friday, 11 May 2018.

The purpose of this research was to identify the impacts of diversity on the ability of culturally and linguistically diverse (CALD) people to access government services such as aged care, particularly when these services require a high level of digital literacy. Participants were asked about their needs, interests and barriers when accessing the aged care sector, their level of digital literacy, use of translation and interpreting services, and their attitude towards family caregiving.